Frequently Asked Questions
Shipping
Caring for Your Jewelry
Find quick answers to common questions about our products, automated retail locations, and services at SPARO JEWELS. If you cannot find what you are looking for, our customer care team is always here to help.
Where to Find Us
Can I purchase items online?
We do not offer online checkout at this moment. You can experience our collections and purchase directly in person by visiting our automated retail stations.
Where are your automated retail stations located?
You can find our physical stations and check placement details by visiting our Where To Buy page.
Sizing & Products
How do I find my correct ring size?
You can consult our detailed Size Guide for comprehensive conversion charts spanning UK, US, and EU standards, along with step-by-step instructions on measuring your finger at home.
What materials do you use in your jewelry?
We specialize in fine jewelry crafted with high-quality precious metals, premium lab-grown diamonds, and brilliant moissanites designed for everyday elegance and durability.
Can I personalize my jewelry with an engraving?
Yes, we offer custom laser engraving on eligible rings, bands, and pendants, allowing you to add meaningful dates, initials, or short phrases.
Do you accept custom or bespoke design requests?
Absolutely. From custom metal selections and special sizing to entirely bespoke design journeys from scratch, our team works closely with you to bring your vision to life.
Personalization & Engravings
Returns & Care
What is your return policy?
We offer a 7-day return policy. Please ensure you contact our team via Email or WhatsApp within 7 days of receiving your item to initiate a return.
How should I clean and maintain my fine jewelry?
To keep your pieces sparkling, practice mindful daily wear by applying lotions and perfumes beforehand, and clean them periodically using warm water, mild dish soap, and a soft-bristled brush.
Still Have Questions?
If your question is not answered above, please reach out directly to our customer care team via Email or via WhatsApp, and we will be delighted to assist you.