7-Day Window: We accept return or exchange requests within 7 days of your purchase or collection date.

Initial Contact Required: Before sending any items back, customers must first reach out to our support team via Email or WhatsApp to initiate a return request.

Authorized Return Path: Once your request is reviewed and approved, our team will provide you with the specific return instructions, address, or resolution path tailored to your location.

Item Condition: Eligible items must be in their original, unworn condition, complete with all original packaging, pouches, and documentation.

Custom & Final Sale: Personalized pieces, custom-engraved items, or altered jewelry are considered final sale and cannot be returned or exchanged.